PRIVACY POLICY | IntlTeamSMDC

Effective Date: February 8, 2025

Welcome to International Team SMDC ("we," "us," or "our"). Protecting your personal information is our priority. This Privacy Policy explains how we collect, use, and protect the personal information of our clients and leads.

By engaging with us or accessing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information from you when you inquire about our real estate services or provide information through our marketing channels:

Name: To identify and address you appropriately.
Email Address: For communication, updates, and follow-ups regarding your inquiries.
Phone Number: To contact you for inquiries, updates, and marketing communications.
Location: To better understand your property preferences and provide relevant recommendations.
Lead Ad Interaction: Information collected through Facebook Lead Ads or other Meta ad campaigns, including form submissions.
Website Usage Data: Information about your interactions with our website for analytics and service improvement.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Lead Generation: To contact and communicate with you about our real estate properties and services.
Marketing Communications: To send updates about property listings, promotional offers, and other relevant information.
Customer Support: To assist with your inquiries, concerns, and service requests.
Advertising Campaigns: To run Meta (Facebook, Instagram) ads, including lead ads, and to optimize ad performance.
Compliance: To comply with legal and regulatory requirements.

3. Information Sharing and Disclosure

We respect your privacy and will not share, sell, or rent your personal information to third parties without your consent, except in the following cases:

Service Providers: We may share information with trusted service providers who help us operate our business, such as email and communication tools, customer relationship management (CRM) platforms, and marketing analytics tools.
Meta Platforms: We may share aggregated data for ad targeting purposes as permitted by Meta's data policies.
Legal Requirements: We may disclose your information if required by law or in response to valid legal processes.
Agents: We may share information with our agents located in the Philippines, the United States, and Canada to provide local support and follow up on your property inquiries.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Despite our efforts, no security measures are perfect or impenetrable. Therefore, we cannot guarantee the absolute security of your information.

5. Compliance with Meta Advertising Policies

To comply with Meta's advertising policies and avoid page restrictions or bans, we adhere to the following guidelines:

Transparency: We provide this Privacy Policy as required for running lead ads on Meta platforms.
User Consent: By submitting information through Meta lead ads or our website, users provide consent for us to collect and use their data as outlined in this policy.
Data Usage: We use lead ad data strictly for lead generation, marketing, and follow-up communication as per this Privacy Policy.
Data Retention: We securely store and manage data obtained from Meta ads in compliance with legal and platform requirements.

6. Your Rights and Choices

You have the right to:

Access and Update: Request access to and update your personal information.
Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
Delete: Request the deletion of your personal information, subject to legal and business requirements.

To exercise these rights, please contact us at info@internationalteamsmdc.com

7. Retention of Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.

8. International Data Transfers

[Our Real Estate Agents] As we are based in the Philippines, United States and Canada and serve clients globally, your information may be transferred to and processed in these countries as well as in the Philippines. By providing your information, you consent to this transfer and processing.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

📲 +1-800-831-6588 (US and Canada toll-free)
📧 info@internationalteamsmdc.com
🌐 https://www.internationalteamsmdc.com

Thank you for trusting International Team SMDC with your information. We are committed to safeguarding your privacy and ensuring compliance with advertising policies on Meta platforms and other online marketing channels.